This unit specifies the competencies required to manage office mail. It includes managing, classifying and filing incoming mail. It also involves distributing office mail, receiving, classifying, recording and dispatching outgoing mail.
This unit describes the competencies required to file office documents. It not only involves indexing and safeguarding office files but also receiving, sorting, recording and filing office documents.
This unit specifies the competencies required to coordinate official meetings. It includes preparing meeting invitations meeting room, reference materials, the minutes and action plan document. It also entails providing hospitality services, taking the minutes of the meeting and clearing the meeting room.
This unit covers the competencies required to demonstrate shorthand skills. It involves; consolidating shorthand and writing principles, vocabulary extension, taking shorthand dictations, transcribing shorthand notes, developing listening skills, art skills and typing mailable work.
